1. Acceptance of these Terms

These Terms and Conditions govern the use of the Cook Islands Police Online Driving Licensing Portal ("the Portal").

By accessing the Portal, creating an account, submitting an application, completing online learning or assessments, or making an online payment, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you should not use this Portal.

 

2. Purpose of the Portal

The Portal enables eligible applicants to:

• apply for a Cook Islands Driver Licence;
• apply for a Cook Islands Visitor Driver Licence;
  complete online road code learning modules;
• undertake online theory assessments (where available);
• upload supporting documentation;
• book driving tests (where applicable);
• pay licence application fees securely online; and
• monitor the progress of their application.

The submission of an application does not guarantee that a licence will be issued.

 

3. Eligibility

Applicants must satisfy all eligibility requirements prescribed under the laws of the Cook Islands.

Applicants must:

• provide complete and accurate information;
• submit genuine supporting documentation;
• successfully complete any required assessments;
• pay all applicable fees.

Cook Islands Police reserves the right to refuse any application that does not satisfy legislative or licensing requirements.

 

4. Applicant Responsibilities

Applicants are responsible for ensuring that:

• all information submitted is true and accurate;
• uploaded documents are authentic;
• login credentials remain confidential;
• payments are authorised by the cardholder.

Providing false or misleading information may result in:

• refusal of an application;
  cancellation of a licence;
• forfeiture of application fees;
• investigation or prosecution where permitted by law

5. Online Learning and Driving Tests

The Portal provides educational material to assist applicants in preparing for the theory and practical driving tests.

Completion of online learning does not automatically qualify an applicant to receive a driver licence.

Applicants must successfully complete all required assessments before a licence can be issued.

6. Online Payments

Licence application fees are payable through the Portal using the approved online payment facility.

All fees are displayed before payment is authorised.

A payment receipt will be issued electronically following successful payment.

Payment of an application fee does not guarantee approval of a licence application.

7. Privacy and Personal Information

Cook Islands Police is committed to protecting the privacy of individuals using this Portal.

To administer driving licensing services, Cook Islands Police may collect personal information.

Information is collected for purposes including:

• processing licence applications;
• verifying identity;
• assessing eligibility;
• administering driving licence services;
• preventing fraud;
• maintaining official licensing records;
• complying with legal obligations; and
  improving online government services.
• Disclosure of Information

Personal information may be disclosed where authorised or required by law, including to:

• authorised Cook Islands Police personnel;
• other government agencies;
• payment service providers;
• financial institutions involved in payment processing;
• law enforcement agencies;
• courts or regulatory authorities.

Personal information will not be sold or used for commercial marketing purposes.

Storage and Security

Cook Islands Police takes reasonable administrative, technical and physical measures to protect personal information against unauthorised access, disclosure, alteration or misuse.

Personal information will be retained only for as long as required by applicable legislation and government recordkeeping requirements.

Applicants may request access to, or correction of, their personal information by contacting Cook Islands Police.

8. Payment Security

The security of online payments is important to Cook Islands Police.

Payments made through this Portal are processed by an authorised third-party payment gateway using secure encrypted connections.

Cook Islands Police does not store or retain credit or debit card information.

The Portal uses secure HTTPS encryption to protect information transmitted between users and the website.

Payment processing is undertaken using industry-standard security controls, including PCI DSS compliant payment processing provided by the payment gateway provider.

Applicants should never send payment card details by email and should immediately report any suspected unauthorised use of their account.

9. Refund Policy

Application fees cover the administration and processing of driving licence services.

Unless otherwise required by law, application fees are generally non-refundable once an application has been submitted.

Refunds may be approved where:

• duplicate payments have been made;
• a payment has been processed in error;
• a technical fault has resulted in an incorrect transaction; or
  Cook Islands Police determines that a refund is appropriate.

Refunds will generally not be approved where:

• an applicant changes their mind;
• incorrect information was provided by the applicant;
• an applicant fails a theory or practical assessment;
• an applicant is found to be ineligible for a licence;
• an application is incomplete due to missing documentation.

Approved refunds will normally be credited to the original payment method.

10. Service and Delivery

Applications submitted through the Portal are received electronically and processed by Cook Islands Police.

Cook Islands Police cannot guarantee that applications will be processed within a specified timeframe.

Where practical driving tests are required, appointments are subject to availability.

A driver licence will only be issued after:

• all legislative requirements have been satisfied;
• all required assessments have been successfully completed;
• all required documentation has been verified; and
  all applicable fees have been paid.
• Visitor Driver Licences are issued only to applicants who satisfy the applicable legal requirements.

11. Website Availability

Cook Islands Police will make reasonable efforts to ensure that the Portal remains available.

However, access may occasionally be interrupted due to:

• scheduled maintenance;
• software updates;
• technical failures;
• telecommunications issues; or
  circumstances beyond the reasonable control of Cook Islands Police.

Cook Islands Police accepts no liability for temporary interruptions to service.

12. Intellectual Property

Unless otherwise stated, all content published on this Portal, including text, graphics, logos, software and educational materials, is the property of Cook Islands Police or is used under licence.

Content may not be copied, reproduced or distributed without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, Cook Islands Police shall not be liable for any indirect, incidental or consequential loss arising from:

• use of the Portal;
• temporary unavailability of the Portal;
• delays in processing applications;
• technical failures;
• interruptions affecting payment processing.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Amendments

Cook Islands Police may amend these Terms and Conditions at any time.

The current version published on the Portal supersedes all previous versions and takes effect immediately upon publication.

15. Governing Law

These Terms and Conditions are governed by the laws of the Cook Islands.

Any dispute arising from the use of this Portal shall be subject to the exclusive jurisdiction of the courts of the Cook Islands.